Privacy Policy

We collect information that you provide directly to us when using our platform:

• Personal Information: Name, email address, phone number, WhatsApp number, physical address, date of birth, and nationality

• Account Information: Username, password (encrypted), and account preferences

• Professional Information: For agencies - business license number, facility number, company details, and verification documents. For workers - work experience, skills, certifications, and references

• Financial Information: Salary expectations, payment preferences, and transaction history (we do not store full credit card details)

• Communication Data: Messages sent through our platform, support tickets, and correspondence with our team

• Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and interaction with features

• Location Data: Country, city, and region information for service matching purposes

We use the collected information for the following purposes:

• Service Delivery: Connect families with verified agencies and domestic workers, facilitate interviews and bookings

• Account Management: Create and maintain your account, verify your identity, and provide customer support

• Communication: Send service-related notifications, booking confirmations, application updates, and respond to inquiries

• Platform Improvement: Analyze usage patterns to improve our features, user experience, and service quality

• Security: Detect and prevent fraud, unauthorized access, and violations of our Terms of Service

• Legal Compliance: Comply with applicable laws, regulations, and legal processes across GCC countries

• Marketing: With your consent, send promotional materials about new features, agencies, and opportunities (you can opt out anytime)

• Verification: Verify agency licenses, worker credentials, and ensure platform integrity

We do not sell your personal information. We may share your information only in the following circumstances:

• With Your Consent: When you explicitly agree to share information with specific parties (e.g., sharing your contact with an agency)

• Service Matching: Share relevant profile information between families, workers, and agencies to facilitate hiring

• Service Providers: Third-party vendors who help us operate our platform (hosting, analytics, payment processing, email services) under strict confidentiality agreements

• Legal Requirements: When required by law, court order, government authority, or to protect our legal rights

• Business Transfers: In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity

• Safety and Security: To protect the safety of users, prevent fraud, or address technical issues

We ensure all third parties comply with data protection standards equivalent to those outlined in this policy.

We implement industry-standard security measures to protect your information:

• Encryption: All data transmitted between your device and our servers uses SSL/TLS encryption

• Secure Storage: Personal data is stored on encrypted servers with restricted access

• Access Controls: Only authorized personnel with legitimate business needs can access personal data

• Regular Audits: We conduct regular security audits and vulnerability assessments

• Password Protection: User passwords are hashed using strong cryptographic algorithms

• Monitoring: Continuous monitoring for suspicious activity and unauthorized access attempts

While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Active Accounts: Data is retained while your account is active and for a reasonable period afterward

• Legal Obligations: Some data may be retained longer to comply with legal, tax, and regulatory requirements (typically 5-7 years for financial records)

• Deleted Accounts: When you delete your account, we remove or anonymize your personal data within 30 days, except where retention is required by law

• Inactive Accounts: Accounts inactive for more than 2 years may be archived or deleted after notification

• Backup Systems: Data may persist in backup systems for up to 90 days after deletion

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you

• Correction: Update or correct inaccurate or incomplete information

• Deletion: Request deletion of your personal data (right to be forgotten), subject to legal retention requirements

• Data Portability: Receive your data in a structured, machine-readable format

• Opt-Out: Unsubscribe from marketing communications at any time via email links or account settings

• Restrict Processing: Request limitations on how we process your data in certain circumstances

• Object: Object to processing of your data for specific purposes

To exercise these rights, contact us at privacy@gccdomestic.com or through the contact form on our website. We will respond within 30 days.

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic platform functionality (login, security, session management)

• Performance Cookies: Collect anonymous data about how visitors use our site to improve performance

• Functional Cookies: Remember your preferences and settings (language, location)

• Analytics Cookies: Help us understand user behavior and measure the effectiveness of our features

You can control cookies through your browser settings. Disabling certain cookies may limit platform functionality. For more details, see our Cookie Policy.

Our platform may contain links to third-party websites, agencies, or services. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing any personal information.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it promptly. Parents or guardians who believe their child has shared information with us should contact us immediately.

Your information may be transferred to and processed in countries outside your country of residence, including countries that may have different data protection laws. We ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses: Legal agreements ensuring data protection standards

• Data Processing Agreements: Binding contracts with service providers requiring compliance with data protection laws

• Secure Transfer Mechanisms: Encryption and secure protocols for all data transfers

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date

• Sending an email notification to registered users for material changes

• Displaying a prominent notice on the platform

Your continued use of our services after changes become effective constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@gccdomestic.com

• Support: support@gccdomestic.com

• Contact Form: Available on our website at /contact

• Mailing Address: GCC Domestic Privacy Office, [Business Address]

We are committed to resolving privacy concerns and will respond to all inquiries within 30 days.